# ChatGuru

> ChatGuru is an AI-powered guest concierge for mid-sized and large hotels. A hotel loads its knowledge base (room details, F&B menus, spa schedules, WiFi, checkout procedures, local recommendations), prints QR codes, and places them in guest rooms and common areas. Guests scan with their phone — no app to download — a chat opens in the browser, and they ask anything in their own language. They get instant, accurate answers 24/7, drawn exclusively from the hotel's own knowledge base. Routine enquiries are handled automatically. When something urgent arises (a maintenance issue, a complaint, a billing query), the right staff member is notified instantly with full context.

## What it does
- QR code to browser chat — no app, no login for guests
- Instant answers from the hotel's own knowledge base; never invents or guesses answers
- 25+ languages, auto-detected from the guest's device, served from a single guide
- Room-specific QR codes (each room has its own, knows its own details)
- Escalation routing to the right staff member for urgent issues, with full conversation context
- Staff dashboard: manual conversation takeover, Reply Assist (AI rewrites a staff draft before sending)
- Role-based team access (Owner, Admin, Staff) and staff knowledge-base proposals
- Analytics: basic (Boutique) to advanced (Hotel) to chain-level (Enterprise)
- White-label, webhooks, centralized knowledge base, and corporate sub-accounts for hotel groups
- No PMS integration required; no IT department needed; live in about one day

## Who it's for
- Mid-sized independent hotels (roughly 50–300 rooms)
- Boutique hotels and guesthouses
- Hotel groups, chains, and franchise operators
- Resorts and branded properties
- Any hospitality operation where front desk staff spend significant time on repetitive guest enquiries

## Key benefits for hotel management
- Reduces the volume of routine enquiries handled by front desk staff, freeing them for in-person service
- Delivers instant answers in 25+ languages without additional multilingual staffing
- Improves guest experience scores by eliminating wait times for common requests
- Gives management full visibility and control — the AI only uses information the hotel provides
- No operational risk: if a question isn't covered, the system tells the guest and notifies staff

## Pricing
- Boutique — pricing upon request. For hotels and independent operators up to 50 rooms. Includes unlimited guest conversations, unlimited QR codes, unlimited knowledge base, 1 seat.
- Hotel — pricing upon request (most popular). For hotels with 50 to 300 rooms. Includes advanced analytics, role-based access (up to 5 seats), white-label, webhooks.
- Enterprise — custom pricing. For hotel groups, chains and franchise operators. Includes chain management with one sub-account per property, aggregate chain analytics, centralized knowledge base, SSO, dedicated account manager, SLA and priority support.
- All plans include unlimited guest conversations, unlimited QR codes, and an unlimited knowledge base.
- One-time setup and onboarding fee included in each quote.

## Links
- Homepage: https://chatguru.co
- Book a demo: https://chatguru.co (use the on-page buttons)
- Contact: hello@chatguru.co