Every guest question, answered before it reaches you.

Place a QR code in every room. Guests get instant answers — WiFi, checkout, restaurant bookings — in their own language, 24/7. Your front desk stops repeating itself and focuses on the guests who genuinely need a person.

SIGN UP

NO GUEST APP · LIVE IN 1 DAY · 25+ LANGUAGES

Need anything?
Scan me
Ask anything, in your language

WORKS ALONGSIDE ANY BOOKING PLATFORM

AirbnbBooking.comVrboExpediaPlum Guide

You know the problem. So do your review scores.

Mid-sized hotels face a structural challenge: guests expect instant, consistent, multilingual service around the clock. Staffing for that is either cost-prohibitive or simply not possible. Something always slips through.

01
Review scores that erode occupancy
A pattern of 3-star comments compounds quietly. Lower ratings shift booking algorithms, reduce direct bookings, and push your ADR down — long before management sees it as a staffing issue rather than a service one.
02
Multilingual coverage you can't hire your way out of
Guests arrive from 30 countries. Matching that with multilingual staff around the clock means a payroll that doesn't scale — or gaps in coverage that go straight into reviews.
03
Service quality you can't see until it's too late
What a guest experiences depends on who's at the desk and what languages they speak. That variability is invisible to management until it surfaces as a review on a property you've invested heavily in.

HOW IT WORKS

One QR code. Every answer.

A guest scans the code on the wall. A chat opens — no app, no download, no login. They type a question. They get an answer. Instantly, and in their own language.

Guest scanning a ChatGuru QR code in a hotel room
SV
Sunset Villa
Online — replies instantly
14:32
Welcome to Sunset Villa! How can I help?
What's the WiFi password?
The WiFi network is SunsetVilla-Guest and the password is sunshine2026. You'll also find it on the card in the living room.
14:35
Where's the nearest pharmacy?
The nearest pharmacy is a 4-minute walk — turn right as you leave, then first left onto Calle Mayor. Open until 10 pm.
Type your question...

Set up in 20 minutes. Seriously.

No integrations. No coding. No app to install.

Knowledge Base
Saved
Sunset Villa
WiFi
Check-out
House Rules
Local Tips
Rooms
WiFi & Internet
Network:SunsetVilla-Guest
Password:sunshine2026
Also printed on the card in the living room.
Check-out
Standard:11:00 AM
Late:Until 1 PM (+€20)
House Rules
•No smoking inside the apartment
•Quiet hours: 22:00 – 08:00
•Maximum 4 guests
Local Tips
•Pharmacy: 4 min walk, Calle Mayor
•Supermarket: Carrer de Pau Claris, 2 min
01
Load your hotel's knowledge base

Room details, F&B menus, spa schedules, WiFi, checkout procedures, local recommendations. Enter it once in plain language — the system organises and serves it automatically.

Print your QR codes
02
Print your QR codes

One per room, one for the lobby, one at the concierge desk. Download, print on a card, and place wherever guests have questions.

Guests scan and ask
03
Guests scan and ask

No download. No login. They scan, the chat opens, and answers arrive in their language — while your team focuses on the guests in front of them.

Less routine for your team. Better service for your guests.

Front desk freed up, instantly
WiFi, checkout, parking, restaurant tips — the questions that flood reception all day, handled automatically. Your team spends that time on guests who genuinely need a person.
Every language, no extra staff
Chinese, Arabic, German, French — guests get answers in their own language, detected automatically. When your team steps in, one tap sends their reply in the guest's language. No multilingual hires.
No app for guests
Scan a QR code, the chat opens in the browser. Works on every phone, every operating system, with no download required.
Urgent issues routed to staff
Maintenance request? Noise complaint? The right team member is notified instantly, with the room number and the full conversation thread.
Room-specific answers
Each room gets its own code. It knows Room 12 keeps the AC remote in the nightstand and that the minibar is restocked on request.
No IT project required
Load your hotel knowledge base, print the codes, go live. No PMS connection, no API, no IT department involvement.

MULTILINGUAL

Your info is in English. Your guests aren’t.

Write your property guide once, in your language. ChatGuru detects each guest’s language from their device and answers in it — Chinese, German, Arabic, French. And when your team steps in, they reply in their own language too: one tap rewrites and sends it in the guest’s language. No translations to manage, no multilingual staff to hire.

A Chinese guest asks in Mandarin. Your front desk answers in English — the guest reads it in Mandarin. Neither side switches languages, and nobody reaches for a translator.

0+
languages, auto-detected
0
guide you write
SV
Sunset Villa
Online
Où est la pharmacie la plus proche ?
À 4 minutes à pied — sortez à droite, première à gauche sur Calle Mayor. Ouverte jusqu'à 22h.
Français
SV
Sunset Villa
Online
Wo ist die nächste Apotheke?
4 Minuten zu Fuß — rechts raus, erste links in die Calle Mayor. Geöffnet bis 22 Uhr.
Deutsch
SV
Sunset Villa
Online
最近的药店在哪里？
步行4分钟 — 出门右转，Calle Mayor街第一个路口左转。营业到晚上10点。
中文
SV
Sunset Villa
Online
¿Dónde está la farmacia más cercana?
A 4 minutos a pie — sal a la derecha, primera a la izquierda en Calle Mayor. Abierta hasta las 22h.
Español
EnglishFrançaisDeutschEspañolItalianoPortuguêsNederlands日本語中文한국어العربيةPolskiTürkçeРусскийSvenskaDanskSuomiΕλληνικάEnglishFrançaisDeutschEspañolItalianoPortuguêsNederlands日本語中文한국어العربيةPolskiTürkçeРусскийSvenskaDanskSuomiΕλληνικά

Place it anywhere guests have questions

One per room, or one for the whole property.

QR code card on the fridge
On the fridge
The first place guests look
QR code card bedside table
Bedside table
For the late-night questions
QR code card front door
Front door
Check-in before they step inside
QR code card reception desk
Reception desk
A self-service concierge

TRUSTED BY HOTELS ACROSS EUROPE

From boutique to chain. Every room, every language.

Barcelona host
Barcelona120 rooms

“Our front desk was spending two hours a day on the same basic questions. Now they focus on guests who actually need them. Review scores improved within the first month.”

— Maria, Hotel Manager

Paris host
Paris95 rooms

“I was sceptical — we'd tried chatbots before. But this is different. It actually knows our hotel. A guest asked for a neighbourhood recommendation at 11pm and got a specific, accurate answer. No hallucinations, no generic responses.”

— Antoine, General Manager

Lisbon host
Lisbon8 properties

“Across eight properties, the volume of routine enquiries we've redirected is significant. Staff have more time for the moments that actually matter — and guests notice.”

— Sofia, Operations Director

Athens host
Athens3 boutique hotels

“A German couple told me it was the most effortless check-in experience they'd ever had. They got everything they needed without once approaching the desk.”

— Nikos, Hotel Owner

London host
London180 rooms

“My concern was giving wrong information or seeming impersonal. Neither happened. It stays strictly within what we've put in, and when it doesn't know, it flags us. That's what sold me.”

— James, Guest Experience Manager

Florence host
Florence5 hotels

“Our guests arrive from Brazil, Korea, France, Germany. The system talks to all of them in their language. Our team only steps in when something genuinely needs a human.”

— Giulia, Reservations & Guest Services

Why not just…

A printed welcome book?
–One language only
–Can't answer a follow-up
–Gets lost, ignored, outdated
–No way to know if it was read
WhatsApp?
–You reply by hand, 24/7
–Can't cover every language
–No structure — messages get buried
–You're always on call
Expanding your team?
–Higher payroll and scheduling cost
–Not available 24/7 without shift premiums
–Covers one or two languages
–Weeks to train, months to retain
ChatGuru does all of this. Automatically.
✓ 25+ languages✓ Instant answers 24/7✓ No manual work✓ Custom quote✓ Live in 1 day
9:41
Tuesday, June 3
C
ChatGurunow
Room 12
Guest needs help — 'The hot water isn't working in the shower.'
C
ChatGuru2m ago
Room 7
Guest is asking about late checkout — can you conf...

YOU’RE STILL IN CONTROL

Real problems still reach you

WiFi, checkout, restaurant tips — all handled automatically. But the moment a guest reports something that needs a human, the right staff member is notified instantly, with the room number and the full conversation thread.

Staff respond from the dashboard. The guest sees the reply in the same chat. No missed calls, no radio tag, no passing notes between shifts.

The spa schedule, the restaurant booking, checkout time — answered instantly. A broken AC unit, a noise complaint, a billing query — routed straight to the right person with all the context they need.

Common questions

How does it know the answers?+
Do my guests need to download an app?+
What if it gives a wrong answer?+
Does it need to connect to our PMS or booking system?+
Which languages does it support?+
How long does setup take?+
Is the AI reliable enough for a hotel environment?+
A warmly lit guest room at golden hour with a ChatGuru card on the nightstand

Give your front desk back the time that matters.

Routine guest questions handled automatically. Your team focused on hospitality. Your guests getting answers in their own language — instantly.

SIGN UP

The demo is a working session, not a sales pitch. We walk through your hotel’s setup together. Most teams are ready to go live the same day.

ChatGuru — A guest concierge that answers in every language